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My employer says I need to take the TIPS or ServSafe course. Does CertifyUonline offer this?
Your employer might require you to take the TIPS, ServeSafe, or other alcohol safety course so that they will get an insurance discount. The Learn2Serve Alcohol Seller/Server course is basically the same thing as those brand names for alcohol safety courses, so it is likely to be accepted by your employer's insurance provider. Many insurance providers accept our course, but every insurance company has different regulations so please ask your employer. Some of the biggest insurance company clients include Centrex, LiquorTraining, and USLI.

Do CertifyUonline courses count toward discounts on insurance premiums for my employer?
Your employer might require you to take the TIPS, ServeSafe, or other alcohol safety course so that they will get an insurance discount. The Learn2Serve Alcohol Seller/Server safety course is basically the same thing as the TIPS course, so it is likely to be accepted by your employer's insurance provider. Many insurance providers accept our course, but every insurance company has different regulations so please ask your employer. Some of our biggest insurance company clients include Centrex, LiquorTraining, and USLI.

Does CertifyUonline offer live on-site training courses?
Yes. Venture Service Solutions provides one of the finest, most comprehensive, liquor law training classes available in Arizona. We’ve trained thousands of owners, managers and employees. Our training classes are set up for your convenience not only classroom classes on weekdays and weekends but online training services as well. If you want your entire staff trained at a time and location which would better fit your needs, our certified trainers can schedule an individual appointment at the time and location best suited for you. Ventures training is certified by the Arizona Department of Liquor Licenses & Control and endorsed by the Arizona Restaurant Association. For Info call 602-430-4351

I do not have a reliable Internet connection. Can I still take the course online?
If you frequently experience problems with your Internet service on a specific computer, Learn2Serve highly recommends that you take the course on a different computer. Often times friends, family members, employers, career placement centers, and public libraries can offer use of alternative computers.

Why does the dial-up version of courses cost more than the high-speed version?
Oftentimes students who enroll in dial-up courses need more technical assistance than students who take high-speed Internet courses. Dial-up students call our Customer Service department at a much higher rate than students with high-speed Internet connections. Additionally, many of the customer service calls received from dial-up students are not actually problems with the course, itself. Oftentimes these problems include the use of outdated software, outdated operating systems, lack of basic programs installed, or misunderstandings of general computer operations. For these reasons, we must charge an additional fee to support these students.

My city or county is not listed on the website. Can I still take the course online?
If your city county is not listed on our list of "Approved Cities and Counties" that means that your local regulatory agency (usually the Health Department) has not officially approved Learn2Serve's courses as a means to satisfy their course requirements. Oftentimes, local health departments accept our training courses even though the city or county has not worked with Learn2Serve to officially approve it. We oftentimes find that a health department may already accept our course, even though they have not contacted us to tell us they have approved it.

In these cases, you will need to contact your local health department and ask them if they will accept our generic version of the course. The reason courses may be listed for other counties in your area is because those counties have already approved Learn2Serve as an official means for satisfying their food safety requirement.
Ultimately, your local health department will have the final say as to whether or not they will accept this course.

If you find that your local health department is accepting our course, but it is not listed on our website, please let us know so we can add it. Please send an email to approvals@learn2serve.com

I don't have a printer attached to my computer. How do I print my certificate?
You have the ability to reprint your certificate from any computer with an Internet connection and a printer attached to it, even if this is not the computer you originally took the course on. You will need to find a computer with a printer available, and then go to www.learn2serve.com Login to your account again using the username and password you used to take the course. If you forgot your username and password, please call 800-442-1149 to have one of our service representatives look it up for you. Then choose "resume course in progress" and it will forward you to the end of the course. You will have an option to print your certificate here.

When does my certification begin? When can I start working?
Your certification becomes effective immediately upon completion of the course. You will need to print your certificate after you complete the course and/or exam. Then take the printed certificate to your employer.

If a printable temporary certificate is available for the course, your employer and state or local regulatory agencies should accept this as immediate proof of course completion. You will need to bring your official certificate to your employer whenever it arrives in the mail. You do not need to wait for your permanent certificate to begin working.

If the course you are taking offers a printable permanent certificate, you will need to print two copies. You should give one to your employer and keep the other for your own records. You may begin working immediately. You will not receive anything in the mail.

I lost my official certificate. How do I get a replacement certificate?
Please call Customer Service at (800) 442-1149 to request another copy of your certificate to be mailed to you. Official certificates will take approximately 7-10 business days to be mailed.

If you need proof of your certification immediately, please also login to your CertifyUonline account using the username and password that you originally used to take the course. If you forgot your username and password, please call 800-442-1149 to have one of our service representatives look it up for you. Then choose "resume course in progress" and it will forward you to the end of the course. You will have an option to print your certificate here.

My previous employer kept my official certificate. How do I get another one?
Please call Customer Service at (800) 442-1149 to request another copy of your certificate to be mailed to you. Official certificates will take approximately 7-10 business days to be mailed. If you need proof of your certification immediately, please also login to your CertifyUonline account using the username and password that you originally used to take the course. If you forgot your username and password, please call 800-442-1149 to have one of our service representatives look it up for you. Then choose "resume course in progress" and it will forward you to the end of the course. You will have an option to print your certificate here.

I never received my certificate in the mail and it's been over 2 weeks. What do I do?
Please call Customer Service at (800) 442-1149 to request another copy of your certificate to be mailed to you. Official certificates will take approximately 7-10 business days to be mailed. One of our service representatives will verify your correct mailing address and resend a certificate to you. Oftentimes certificates are returned to us when students forget to include their apartment or suite number to their mailing address. Please be sure to offer all necessary address information when reordering your replacement certificate. If you need proof of your certification immediately, please also login to your Learn2Serve account using the username and password that you originally used to take the course. If you forgot your username and password, please call 800-442-1149 to have one of our service representatives look it up for you. Then choose "resume course in progress" and it will forward you to the end of the course. You will have an option to print your certificate here.

Can you fax/email my certificate to me or my employer? I need it immediately.
Unfortunately, we are unable to fax certificates. If you need proof of your certification immediately, please login to your Learn2Serve account using the username and password that you originally used to take the course. If you forgot your username and password, please call 800-442-1149 to have one of our service representatives look it up for you. Then choose "resume course in progress" and it will forward you to the end of the course. You will have an option to print your certificate here.

I'm not old enough to serve alcohol yet. Can I still take an alcohol course?
Yes, you may take the course. There is no minimum age requirement in order to take an Alcohol Seller/Server course. Since states have minimum age requirements to sell/serve alcohol, the person will not be legally allowed to sell/serve alcohol until they reach their state's minimum age requirement. Courses may be taken in advance so that the student will be trained and certified by their minimum seller/server age birthday. The certificate is only valid for the dates printed on it, regardless of the age of the student when they took the course.

I was a server, but now I've been promoted to bartender. Do I need to get recertified?
No. The Alcohol Seller/Server course is valid for both servers and bartenders.

I was certified in one state, but then I moved to another state. Is my certification still good?
Depending on which course you took, the course may or may not be accepted by multiple states. All alcohol courses are state-specific which means that they are only accepted by the original state that originally offered the certification. All other courses vary by state and type of course. Please contact your local health department, regulatory agency, or call Customer Service at (800)442-1149 to determine whether the course you took will be accepted in additional states.

I am already certified, but it is expiring. How do I get recertified??
There is no recertification process for any course. To become recertified for a course, you will need to register and pay for a new course, just as though you have never taken the course in the first place.

I was previously certified, but I didn't use the certification. Can I extend it?
Unfortunately the answer is no. Regardless of whether you use a certification, change employers, change career paths, or move to another area, the certification will not be valid past the date that is specified on the certificate. If the certificate is expired, you will need to retake the course. There is no recertification process for any course. To become recertified for a course, you will need to register and pay for a new course, just as though you have never taken the course in the first place.

When does my certificate expire?
Please complete the Certificate Expiration Date Request form and someone will respond to you within one business day. Click to complete the form

I forgot my username and/or password. How can I login to my account?
If you forgot your username and password, please call 800-442-1149 to have one of our service representatives look it up for you. Then choose "resume course in progress" and it will forward you to the end of the course. You will have an option to print your certificate here.

I don't have an email address and it is requiring me to enter one to register. What do I do?
Email addresses are used to identify students in our database. If you do not have an email address, you have two choices. First, you can ask a friend or family member if you can use their email address. If you are unable to borrow an email address, then you may enter a "fake" email address. After you register and pay for the course, we will send a confirmation email to the email address you provided. This confirmation email will serve as your receipt. If you would like a receipt for the course, please provide a valid email address. If you provide a "fake" email address, we will be unable to send the receipt to you. If you provide a borrowed or invalid email address, your certificate will still be valid.

I received an error saying my email address is already in use
More than likely, you have already registered for this course or another course in the past. If you have ever taken any Learn2Serve course in the past, and used this email address to enroll, you are already listed in our database. You will need to login with the same password you originally used. If you do not remember your password, please call (800)442-1149 and ask them to look it up for you.

The "Validation Questions" about personal information that I must answer to continue do not offer my answer choices. How do I answer the questions?
Occasional validation questions are added into our courses to ensure that the same person who registered for the course is actually the person taking the course. The questions that you are asked at the beginning of the course may include hair color, eye color, favorite color, vehicle model, number of siblings, etc. We do realize that these multiple choice questions are limiting and may not provide the correct options for 100% of our students. If your favorite color is not available, you have more siblings than the multiple choice question offers, the type of vehicle you drive is not listed, your hair color is a blend of two colors, or your eyes frequently change colors, then please select any option from the multiple choice list. Please remember the answer you originally selected and choose the same response every time the course asks you the question. You will not be penalized, and your certificate will still be valid, if you repeatedly choose an answer that does not match your true personal facts or preferences.

I got an error saying I got the "Validation Questions" wrong. What do I need to do now?
Occasional validation questions are added into our courses to ensure that the same person who registered is actually the person taking the course. The questions asked throughout the course may include hair color, eye color, favorite color, vehicle model, number of siblings, etc. You will need to use the same answers that you selected when you initially registered for the course. If you forget your answers or answer the questions incorrectly, please call our Customer Service Department at (800)442-1149.

The discount code I was given does not work. What do I do?
All discount codes have expiration dates. If you received a discount code that includes a year, such as "TEXAS2004," "SAFETY2006," or "ALCOHOL06" it is likely that those discount codes may not be available for use in future years. If you receive an error that says "Discount code entered was invalid," then it is very likely that you are trying to use a code that has expired. In that case, you will need to enter a discount code that is not expired yet. Please remember, that employers may keep discount codes for years after they expire and continue to distribute the expired codes even though they may not work. If you receive an expired discount code, please call customer service for additional assistance.

One person is taking the course, but another person is paying for it. Can we do this?
Yes. The information for the person actually taking the course to become certified needs to be entered into the registration fields on the course registration page. The credit card number, expiration date, and security ID# should be entered into the payment section. The person who owns the credit card, should not enter their name anywhere on the page, except for at the bottom in the credit card billing section. The only name, address, date of birth, social security number, etc. that should be entered is the information belonging to the person who wishes to become certified. It is not necessary for the certificate mailing address and the credit card billing address to match.

I don't have a credit card. Can I pay with cash or a check?
We offer check payment options online, however we are unable to accept cash payments. If you would prefer to pay with cash, you do have alternative options. Check with a friend or family member to see if they will allow you to pay them cash in exchange for them allowing you to use their credit card for this payment. Additionally many grocery stores, convenience stores, etc. sell pre-paid credit cards. You have the option to purchase the card at the store and pay cash, and then use the pre-paid credit card for your online payment.

I don't have a credit card. Can I pay with a debit card?
If your debit card features the logo of a credit card company such as Visa or MasterCard, then you may use the card for this online transaction. If your card does not have this logo, you will need to use an alternate method of payment. If you would prefer to pay with cash, you do have alternative options. Check with a friend or family member to see if they will allow you to pay them cash in exchange for them allowing you to use their credit card for this payment. Additionally many grocery stores, convenience stores, etc. sell pre-paid credit cards. You have the option to purchase the card at the store and pay cash, and then use the pre-paid credit card for your online payment.

My employer required me to get certified. I don't work there anymore. Can I get a refund?
We are sorry, but refunds are not available for the change of careers or employers. Your certification will remain active for the duration of the certification period, regardless of employment changes. If you return to this line of work within the specified time frame, you will not need to pay to become recertified again.

Why can't I forward to the next lesson after I have completed a lesson?
State laws require students to participate courses for a set number of hours. The time length varies by state. Most states require that students participate in a specific number of "classroom hours" in order to receive their certification. This is to ensure that students have time to read and comprehend the information before moving on to the next section. For this reason, students are unable to "skip" to the next lesson until their allotted time has been reached for each lesson. Traditional "live classrooms" you also require students to participate in the class for this same specified number of hours.

My web page closed or froze up while I was taking the course. What do I do?
Course errors can be caused by a number of different reasons. Please call Customer Service at (800)442-1149 and ask them to reset your course. One of our trained service representatives will forward you to the section of the course the error occurred. Because some courses are timed, Learn2Serve recommends contacting us immediately if you receive an error message while taking the course. Although Learn2Serve recommends using Internet Explorer to complete all of our courses, other browsers sometimes may or may not work. If you are not using Internet Explorer, and you are having problems, please complete the course from a computer that has Internet Explorer installed.

I signed up for the course a few days ago, but now I'm getting a "timed limit exceeded" error message. What do I do?
Some of our courses have time limits. If you register for a course and begin the course, but then log out before completing the timed course, you may retake the course. You will be required to start at the beginning of the course, regardless of which section you were on when you stopped the course. Click on the link as directed to restart your course from the beginning free of charge.

I 'm getting a message saying that I have exceeded the allowed time limit. I'm not finished yet.
Some of our courses have time limits. If you do not complete it within the allowed time frame, you will be required to retake the course. You will be required to start at the beginning of the course, regardless of which section you were on when you stopped the course. Click on the link as directed to restart your course from the beginning free of charge.

I don't have time to finish the timed course or exam anymore. Can I extend my time?
For timed courses, the course instructions clearly explain that each state requires that the course and/or exam be completed within a set number of hours. If the course/exam is not completed within the aforementioned timeframe, the certification will be forfeited. States do not allow exceptions to these rules. For this reason, students are reminded to only enroll in timed courses whenever they are sure that they will have time to complete the course and its exam in its entirety. Unfortunately, emergency situations can occur, but they too will require the student to reenroll and submit payment for a new course.
 

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